How genuine are Plus Highway and Touch n’Go? I have never doubt it until recently … (Share this to create more awareness!)
Touch ‘n Go card can be used as a mode of payment for highways, public transports, selected parking, retail and theme parks. Each time a user uses the Touch ‘n Go card, the electronic card reader will deduct the exact fare from the value stored inside the card.
The above statement is taken from Touch n’Go official website.
Here comes the story:
I am a ‘Smart TAG’ user. On the 1st of June 2016 I drove from Jln. Duta and exited through Rawang Selatan toll. As usual, sometimes I may and sometimes I may not even pay attention to the amount deducted from my ‘Smart TAG’. This time, however, the balance amount flashed on the display caught my attention. The initial value stored inside my card was over RM 1XX.XX and was suddenly dropped to RM5X.XX; which means Plus Highway charged me more than RM50.00 for a less than RM10.00 trip.
I immediately called Touch n’ Go and later Plus Highway. Both companies gave me the same answer which sounded like this ‘Oh … this is very common … as the magnetic reader might be faulty … you may go to any Plus office to get an immediate refund’ … This doesn’t sound good to me… I asked both companies that if I didn’t notice the wrong amount being deducted from my card, what will your company do? … and their answer was ‘If you don’t complain we won’t know and there will be no refund’ … I think I have shared enough … Below are a few questions posted for you:
Just imagine if there are 10000 car users passed through the same smart TAG reader?
Have Plus Highway and Touch n’Go done enough to protect our interests? (Where are their social responsibilities?)
Both companies were giving me no other solution but forcing me to drive to their office for a refund. Is it fair?
This incident makes me recall how many times my Smart TAG amount has suddenly deducted substantially which I have never doubted before … will this alert you too …???
By: Sai Yew Lee